Avalon Waterways – Insurance information

Travel Protection

Take a Vacation From Worry

You're planning your annual vacation, or the vacation of a lifetime. Either way you don't want to think about canceling or interrupting your trip. Or getting sick. Or losing your luggage. Avalon knows these things can happen and they provide travelers peace of mind with comprehensive Travel Protection plans. The plans offer a wide range of benefits. In addition to excellent trip coverage and cancellation protection, an extra benefit is also available that allows for cancellation up to 24 hours prior to departure (or prior business day, whichever is farther out) for any reason. In the event the reason for the cancellation is not covered under the plan inclusions, the cancellation penalty as retained by the Globus family of brands and will be reimbursed in the form of Travel Certificates, minus the travel protection payment, valid for travel within 2 years from the original cancelled vacation start date. This cancel for any reason benefit does not cover independently purchased air or Instant Purchase Air arranged by Globus family of brands. Ask your travel agent for the details, or get the details in your travel documents.

$11 Million Customer Protection Plan

For your peace of mind, Avalon provides not just one, but two financial plans for your protection—the Avalon $10 Million Customer Protection Plan AND the USTOA $1 Million Travelers Assistance Program. Avalon has provided a $10 million letter of credit issued by a leading bank to protect payments made by its customers for all 2010 vacation departures. This is in addition to the $1 million assistance plan maintained by the United States Tour Operators Association (USTOA). Avalon feels it is important to assure their customers and their travel partners that they are financially secure and that they back their products 100%.

Avalon, as an Active Member of USTOA, is required to post $1 million with USTOA to be used to reimburse, in accordance with the terms and conditions of the USTOA Travelers Assistance Program, the advance payments of Avalon customers in the unlikely event of Avalon bankruptcy, insolvency, or cessation of business. Further, you should understand that the $1 million posted by Avalon may be sufficient to provide only a partial recovery of the advance payments received by Avalon. Complete details of the USTOA Travelers Assistance Program may be obtained by writing to USTOA at 275 Madison Avenue, Suite 2014, New York, New York 10016, or by e-mail to or by visiting their Web site at

For detailed information on Avalon Waterways Travel Protection Policy, please read the following:
Avalon Waterways Travel Protection Details

The $10 million letter of credit has been issued by Credit Suisse S.A. in favor of PRO-CLAIM INC., of Highlands Ranch, Colorado, acting as trustee of a trust for the benefit of Globus, Cosmos and Avalon Waterways customers who advance deposits or payments for any Globus or Cosmos tour departure sold in the United States. PRO-CLAIM, INC., as trustee of the trust, is responsible for refunding deposits or payments (excluding deposits or payments made by credit cards, since chargebacks are available), for Globus, Cosmos and Monograms tours sold in the United States in the event Group Voyagers Inc., d/b/a Globus, Cosmos and Avalon Waterways, becomes insolvent, bankrupt or ceases business.

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